Frequently Asked Questions
Find the answer you're looking for in our FAQ section. Search by topic or by keyword using the form below.
- When can I start using online bill pay?
Any account type with the exception of Conservator, Estate or Guardian will have access to bill pay as soon as the registration is complete.
- How do I add new payees?
To add a new payee, type the name of the payee in the "search payees" box near the top of the screen. As you type, we will try to match what you are typing to one of our known payees. If you see the payee in the drop down list, click the name, then click the add button.
If you do not see the name in the drop down, don’t worry; just complete typing the name of your payee, then select "add a new payee". We will then ask you for information about your payee: Account Number – this is your account number with the payee. Enter the account number as it appears on your bill. When making a payment to a person and not a business, you may not have an account number to provide. If this is the case, it is okay to leave the account number field blank. Payee Address – this is the address where you send your payment. ZIP code – in some cases, we do not ask for the entire address of your payee, but just for the payee's ZIP code. When prompted to enter a ZIP code, enter the payee’s ZIP code where you send your payments. Don’t be alarmed if we do not ask for an address. This just means we have already made special arrangements directly with the company you are adding regarding how to remit payments to them. In many cases this means we send them a payment electronically, so we do not need an address. In other cases, companies ask us to send payments to an address that may be different from the address that appears on your bill.
While adding your payee, you can also give it a nickname to make it easy for you to identify. When your payee is added, it will display at the top of your payee list. The next time you come back to the screen, your payees will display in alphabetical order.
- How do I place a 'stop payment' on a bill payment?
A payment may be edited or deleted anytime before the process date. Payments that have been remitted electronically cannot be stopped. If your payment is sent by check and has not been cashed, a stop payment can be placed for a fee of $25.
- What are payment notes?
When scheduling a payment, you can add a note by clicking on the Note drop-down prior to clicking the Review Payment button. If we send the payment by check, we will include this note on the check. We will always print your name and account number on a check whether you provide a note or not. If we send your payment electronically, any note you input will not be included in the payment instructions.
- Is it possible to schedule recurring payments?
Yes. You can schedule weekly, semi-monthly, bi-weekly, and monthly recurring payments. You can add an ending to your recurring payment after a specific number of payments or on a specific date.
- Are all debits and credits sent out at the same time?
Yes, they are all sent out at the same time.
- How do I set up a Standard Automatic Payment?
Locate the payee you want to pay automatically and click the Options button. From the Options window select the Automatic Payment Tab. If an e-bill is available for your payee, you will be given the option to make payments based on your e-bill. You would need to select the ‘Don’t use my bill information’ option. If an e-bill is not available, you will be presented with the standard automatic payment options. You will be prompted to provide the funding account from where to make the payment (checking), the payment amount, frequency of payments, first payment date and number of payments. Click Save.
- When is bill pay available?
You can schedule payments 24 hours a day, seven days a week.