Frequently Asked Questions
Find the answer you're looking for in our FAQ section. Search by topic or by keyword using the form below.
- How do I set up a payment reminder?
Locate the payee and select Options. Select the Next Due Reminder tab. Tell us the frequency you make the payment and the next due date. Click the Save button. When you login, we will display the number of days until your next due date.
- When can I start using online bill pay?
You may begin using online bill pay immediately after registration.
- How do I add new payees?
To add a new payee, type the name of the payee in the “Need to pay someone new?” entry box near the top right of the screen. As you type, we will try to match what you are typing to one of our known payees. If you see the payee in the drop down list, click the name and the click the Add button. If you do not see the name in the drop down, don’t worry; just complete typing the name of your payee and click the Add button. We will then ask you for some information about your payee: Account Number – this is your account number with the payee. Enter the account number as it appears on your bill. When making a payment to a person and not a business, you may not have an account number to provide. If this is the case, it is okay to leave the account number field blank. Payee Address – this is the address where you send your payment. ZIP code – in some cases, we do not ask for the entire address of your payee, but just for the payee's ZIP code. When prompted to enter a ZIP code, enter the payee’s ZIP code where you send your payments. Don’t be alarmed if we do not ask for an address. This just means we have already made special arrangements directly with the company you are adding regarding how to remit payments to them. In many cases this means we send them a payment electronically, so we do not need an address. In other cases, companies ask us to send payments to an address that may be different from the address that appears on your bill. While adding your payee, you can also give it a nickname to make it easy for you to identify. When your payee is added, it will display at the top of your payee list. The next time you come back to the screen, your payees will display in alphabetical order.
- How do I schedule a payment?
Tell us the day you want us to send your payment. Choose any day that is not a weekend or a holiday. Use our calendar widget when scheduling payments to assist in understanding which days can be selected, and when a payment will be delivered by based on the send date you choose. Tell us the amount you want to pay. Click Pay.
- How do I place a 'stop payment' on a bill payment?
A payment may be edited or deleted anytime before the process date. Payments that have been remitted electronically cannot be stopped. If your payment is sent by check and has not been cashed, a stop payment can be placed for a fee of $25.00.
- What are payment memos?
When scheduling a payment, you can add a memo by clicking on the Memo link prior to clicking the Pay button. If we send the payment by check, we will include this memo on the check. We will always print your name and account number on a check whether you provide a memo or not. If we send your payment electronically, any memo you input will not be included in the payment instructions.
- How do I unhide a payee?
To unhide a hidden payee, locate and click on the hidden payee indicator near the top of the screen. A list of your hidden payees will be displayed. Click the Show button and your payee will be added to your payee list.
- Is it possible to schedule recurring payments?
Yes. You can schedule weekly, semi-monthly and monthly recurring payments. The final payment of a recurring payment scheme is designated by a 'Final Payment Date'.