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- How do I add new payees?
To add a new payee, type the name of the payee in the “Need to pay someone new?” entry box near the top right of the screen. As you type, we will try to match what you are typing to one of our known payees. If you see the payee in the drop down list, click the name and the click the Add button. If you do not see the name in the drop down, don’t worry; just complete typing the name of your payee and click the Add button. We will then ask you for some information about your payee: Account Number – this is your account number with the payee. Enter the account number as it appears on your bill. When making a payment to a person and not a business, you may not have an account number to provide. If this is the case, it is okay to leave the account number field blank. Payee Address – this is the address where you send your payment. ZIP code – in some cases, we do not ask for the entire address of your payee, but just for the payee's ZIP code. When prompted to enter a ZIP code, enter the payee’s ZIP code where you send your payments. Don’t be alarmed if we do not ask for an address. This just means we have already made special arrangements directly with the company you are adding regarding how to remit payments to them. In many cases this means we send them a payment electronically, so we do not need an address. In other cases, companies ask us to send payments to an address that may be different from the address that appears on your bill. While adding your payee, you can also give it a nickname to make it easy for you to identify. When your payee is added, it will display at the top of your payee list. The next time you come back to the screen, your payees will display in alphabetical order.
- How do I place a 'stop payment' on a bill payment?
A payment may be edited or deleted anytime before the process date. Payments that have been remitted electronically cannot be stopped. If your payment is sent by check and has not been cashed, a stop payment can be placed for a fee of $25.00.
- How is my account debited?
Your account is debited via Automated Clearing House (ACH).
- What is an automatic payment?
Set up an automatic payment and we will automatically schedule and send out your payments based on your specific instructions. We will notify you each time a payment is scheduled, and you can always edit or cancel your payments at any time. There are two types of automatic payments: Standard Automatic Payments – simply tell us how much to send and how often, and we will take care of the rest. Automatic Payment Based on E-Bills – if you receive an e-bill from your payee, we can automatically set up a payment once your bill arrives. You have many options when making payments based on an e-bill such as “pay only the minimum due” or “pay total balance of bill.” You can even create custom rules to tell us how to pay your bill.
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