Frequently Asked Questions
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- Are all debits and credits sent out at the same time?
Yes, they are all sent out at the same time.
- Will I receive emails regarding my payments?
To keep you informed, we send several types of email notifications based on various triggers. We will let you know the following: When we make a payment on your behalf, if there was a problem making one of your payments, if we receive an e-bill from one of your payees, and when payees have been added to your profile.
- Can I pay my bills on the weekend?
You can set up your payments during the weekend. However, the system will prohibit you from scheduling a single payment and the first of a recurring payment on the same weekend. This is because payments scheduled for the weekend are always processed on the next business day. Therefore, when scheduling payments on a weekend, the first day for which you can schedule payments (single or recurring) is the first business day following the weekend. Generally, single or recurring payments that fall on a Saturday, Sunday or holiday are processed on the next business day and are debited from your account within two business days. If a holiday falls on either a Friday or Monday, the debit will occur within three days.
- What is an e-bill?
Simply put, an e-bill is an electronic copy of your paper bill that you can view anytime from within online bill pay.
- How do I set up a Standard Automatic Payment?
Locate the payee you want to pay automatically and click the Options button. From the Options window select the Automatic Payment Tab. If an e-bill is available for your payee, you will be given the option to make payments based on your e-bill. You would need to select the ‘Don’t use my bill information’ option. If an e-bill is not available, you will be presented with the standard automatic payment options. You will be prompted to provide the funding account from where to make the payment (checking), the payment amount, frequency of payments, first payment date and number of payments. Click Save.
- When is bill pay available?
You can schedule payments 24 hours a day, seven days a week.
- How do I cancel a scheduled payment?
You can cancel a scheduled payment up until the time we begin to process it for payment. To cancel a payment: Locate the payment in the Scheduled Payments section of the Receipt area and click its corresponding cancel icon.
- When I add a new payee to bill pay or change my account number, how quickly will the change take place?
When you update the information for bill pay, the changes are implemented virtually instantaneously.