Important Notice

We take your security seriously. Learn more about protecting yourself against fraud.

Girl holding a credit card working on a computer

Fraud Prevention

Never give out any personal data or sensitive information related to your Ascend account, debit or credit card(s). If you are contacted with a suspicious text message, email or phone call—please call us at 800-342-3086 to verify if it's valid. Ascend takes your security seriously. We have a comprehensive fraud prevention program and are always looking for new ways to keep your information safe.

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Card Control by Ascend

With the Card Control app you can easily enable or disable your Ascend card(s). Use your phone to deactivate the card while it is out of your hands and reactivate it again after you retrieve it.

Download Card Control