Fraud Prevention

Our IDProtect program is a feature of Preferred checking. It helps protect you against identity theft, even if the account in question isn't an Ascend account.¹²

If you have been the victim of identity fraud, Ascend will assign you a fraud specialist who will work with you until your identity is restored. We will also reimburse you up to $10,000 for expenses related to restoring your identity.¹³

All Ascend debit and credit cards have EMV chips. EMV chips make your credit card information more secure and harder to steal.

Magnetic strips on credit cards contain all the information about that card. Anyone who steals a card with a magnetic strip has all of the information needed to use that card for purchases. An EMV chip creates a unique transaction code for each sale. So if your card information is stolen during a sale, the thief can't use that information to make a purchase. The card would be declined.

The EMV chip doesn't completely prevent theft, but it makes using stolen credit card information much harder.