Frequently Asked Questions
Find the answer you're looking for in our FAQ section. Search by topic or by keyword using the form below.
- Can online bill payment be used when I am out of the country?
Online bill pay provides you with peace of mind when you are traveling for an extended period of time. All you need is access to the internet with a secure browser and you can pay your bills while out of the country. Payees must be located within the 50 United States and Territories.
- What if I want to stop receiving e-bills?
If for some reason you would like to stop receiving an e-bill for you payee, canceling enrollment is simple. Locate the payee in your list and click its Options button. The Options window will open directly to the e-bill tab. Click on the stop receiving electronic bill link.
- How can I hide or delete a payee I am no longer paying?
Locate the payee name and click the Options button. Click the Hide or Delete link located at the bottom of the navigation tabs within the Options Window.
- How do I register for online bill pay?
The first time you attempt to access the bill pay section of online banking, you will be prompted to begin online registration. You are first requested to read and accept the authorization disclosure. Failure to accept the disclosure terms prevents the registration process from proceeding. Once the disclosure is agreed to, complete the online registration form.
- How is my account debited?
Your account is debited via Automated Clearing House (ACH).
- How do I turn off an automatic payment?
Locate the Payee, select options and click the Automatic Payment tab. Click Turn Off located at the top right hand corner of the Automatic Payments box.
- Can online bill pay be used when I am out of the country?
Yes. If you have already scheduled one-time or recurring payments, they will be processed as usual while you're away. If you need to schedule a bill payment while you're out of the country, find internet access, log into online banking and then online bill pay, and schedule your payment.
- How do I review my payment history?
Payment history can be viewed from several locations. On the right hand side of the main payments page in the “Receipt Area” we display all of your upcoming scheduled payments as well as your last 10 payments that have completed within the last 90 days. You can execute a more detailed history search from the “Search Payment History” box at the top the Receipt Area, or click on the “View all payments” link to go to the History page, where you can search for past and future payments and e-bills, as well as sort, download, or print the information.