Frequently Asked Questions
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- Who can be paid using online bill pay?
Anyone in the 50 United States and territories who can accept a check can be paid using the bill pay system. You can pay practically anyone- charge accounts, utilities, auto loans, professionals, even a lawn service or a relative. However, tax payments (such as federal, state and local) and court-directed payments (such as alimony and child support) cannot be processed through our online bill pay system.
- What is ACH?
Automated Clearing House, or ACH, is a funds transfer system which provides for the interbank clearing of electronic entries for participating financial institutions.
- How do I edit an existing Automatic Payment?
Locate the payee and select Options. From the Options window select the Automatic Payment tab. Your existing payment settings will be displayed. Change to your new desired settings and click Save.
- Who can be paid using the online bill pay system?
We can make a payment to just about anyone, but due to legal requirements, we do limit your ability to make certain types of payments. Payments to payees outside of the United States are prohibited and may not be issued under any circumstances. In addition, the following payments are discouraged, but may be scheduled at your own risk: Tax payments to the Internal Revenue Service or any state or other government agency; court-ordered payments, such as alimony or child support; and payments to insurance companies. We will not notify you if you attempt to make any of these payments and we will not be liable if you schedule a prohibited or discouraged payment.