Important Notice

Fraudsters may spoof Ascend's phone number to make it appear that Ascend is calling. Never share personal or account information in response to an unexpected call, text, or email. If you receive a suspicious communication, do not respond. Instead, call 800-342-3086 to verify the communication. View more fraud prevention tips.

Credit Cards | Security

What happens after I file a credit card dispute or report fraud?

All disputes or fraud reports will be investigated within 90 days of receipt. Refunds to your account can happen at any time during those 90 days. You can follow up on your report by calling our Existing Fraud & Dispute line at 800-342-3086.

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