Important Notice

Fraudsters may spoof Ascend's phone number to make it appear that Ascend is calling. Never share personal or account information in response to an unexpected call, text, or email. If you receive a suspicious communication, do not respond. Instead, call 800-342-3086 to verify the communication. View more fraud prevention tips.

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How do I dispute a charge on my account?

We must be made aware of disputed or fraudulent/unauthorized transaction within 60 days of that month’s statement date. A dispute is processed depending on the method used to clear the original transaction. Please contact us by phone at 800-342-3086 or in person for additional assistance.

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