Digital banking offers unparalleled convenience, allowing you to manage your finances from anywhere at any time. However, scammers are constantly coming up with new ways to try to steal your digital information. By making a few simple changes to the way you digitally bank, you can strengthen your security against unwanted attempts at your data. Here are a few proactive steps you can take to maintain your privacy while digital banking with Ascend.

Use Strong, Unique Passwords
Create a robust and unique password for your mobile banking app. Avoid using easily guessable information such as birthdays or common words. A strong password combines letters, numbers, and special characters. Additionally, consider changing your password periodically. Click here for more tips on generating secure passwords.

EnableFingerprint and Two-Factor Authentication
Not only is using your fingerprint a more convenient way to access our mobile banking app, but it also prevents you from entering your password in public, and perhaps in front of prying eyes. Additionally, you can also enable two-factor authentication for an added layer of security. This involves a secondary form of authentication, such as a code sent to your phone, to verify your identity and access your account. It's important to note that many online services, including Ascend's digital banking, offer this as an option to help protect your account from unauthorized access.

Keep Your Mobile Device Secure
Ensure your phone or tablet is protected with a password, PIN, or biometric authentication (like fingerprint or facial recognition). This adds an additional layer of security if your device is lost or stolen.

Install Security Updates
Regularly update your mobile device’s operating system and apps. These updates often include patches for security vulnerabilities that could be exploited by cybercriminals.

Download Apps from Trusted Sources
Only download your mobile banking and other financial services apps from official sources, such as the Apple App Store or Google Play Store. Avoid downloading apps from third-party websites, as they may not be secure.

Setup Alerts in Digital Banking
Many times, a robust alert system can allow you to stop fraud attempts in their tracks. In Ascend’s digital banking platform, you can set up alerts for various transactions so you can always stay in the know regarding your account activity. Furthermore, you can use Ascend’s card control features to protect your wallet without ever leaving the Ascend app. Click here to learn more.

Educate Yourself from Fraud Prevention
If you’re reading this, you’re already on the right track to maintaining your digital privacy. However, fraudsters and their tactics are always changing. As such, it’s important to constantly refresh your knowledge about online security. Luckily, Ascend offers a free identity protection course so you’re better equipped to protect yourself in cases of potential fraud.

By taking the above steps, you can strengthen your online security and minimize the chances of fraud. For more security tips, be sure to check out our fraud prevention page.