Frequently Asked Questions
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- Can I obtain ATM locations by phone?
Yes, by calling 800-342-3086. Use your Ascend debit or ATM card for surcharge-free transactions at select Walgreens, Kroger, Costco, and CVS stores in the MoneyTower network throughout Middle Tennessee; at any Easy Street network ATM in East Tennessee; or at more than 50,000 ATMs worldwide in the Allpoint network. For a complete list of ATM locations, you can also visit our Branch/ATMs page.
- Do you offer refunds on ATM service fees?
Use your Ascend debit or ATM card for surcharge-free transactions at select Walgreens, Kroger, Costco, and CVS stores in the MoneyTower network throughout Middle Tennessee; at any Easy Street network ATM in East Tennessee; or at more than 50,000 ATMs worldwide in the Allpoint network. If you’re at an Allpoint network ATM and receive a request to accept a surcharge, press “yes” to proceed with the withdrawal. Don’t worry – that fee will be refunded. Click here to complete the surcharge refund form, and Allpoint will research the transaction and issue a credit as soon as the transaction is verified – usually within 24-48 hours. For a complete list of surcharge-free ATM locations, visit our Branch/ATMs page.
- What are Ascend’s branch locations and hours?
For a complete list of locations and hours, visit our Branch/ATMs page.