Frequently Asked Questions
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- Can I obtain ATM locations by phone?
Yes, by calling 800-342-3086. Use your Ascend debit or ATM card for surcharge-free transactions at select Walgreens, Kroger, Costco, and CVS stores in the MoneyTower network throughout Middle Tennessee or at more than 50,000 ATMs worldwide in the Allpoint network. For a complete list of ATM locations, you can also visit our Branch/ATMs page.
- Do you offer refunds on ATM service fees?
Use your Ascend debit or ATM card for surcharge-free transactions at select Speedway, Walgreens, Kroger, Costco, and CVS stores in the Allpoint network throughout Middle Tennessee or at more than 55,000 ATMs worldwide in the Allpoint network. If you’re at an Allpoint network ATM and receive a request to accept a surcharge, press “yes” to proceed with the withdrawal. Don’t worry – that fee will be refunded. Visit our contact us page or call 800-342-3086 to request your fee refund. For a complete list of surcharge-free ATM locations, visit our Branch/ATMs page.
- What are Ascend’s branch locations and hours?
For a complete list of locations and hours, visit our Branch/ATMs page.