Important Notice

Fraudsters may spoof Ascend's phone number to make it appear that Ascend is calling. Never share personal or account information in response to an unexpected call, text, or email. If you receive a suspicious communication, do not respond. Instead, call 800-342-3086 to verify the communication. View more fraud prevention tips.

What is the difference between a credit union and a bank?

A credit union is a not-for-profit financial cooperative. We're unique in that, unlike a bank, we are mutually owned and governed by the members we serve. Loyalty not to profits but to members empowers Ascend to offer benefits others can't, including fewer fees, lower loan rates, and higher savings rates. And our guiding principle of "People Helping People" translates to a level of personal service you won't experience anywhere else.

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