What if I get an error message when I try to enroll an email address or U.S. mobile number with Zelle®?
Your email address or U.S. mobile phone number may already be enrolled with Zelle at another bank or credit union. Call our customer support team and ask them to move your email address or U.S. mobile phone number to your financial institution so you can use it for Zelle.
Once customer support moves your email address or U.S. mobile phone number, it will be connected to your credit union account so you can start sending and receiving money with Zelle through our app and online banking. Please call your financial institution's customer service for help.