Important Notice

Fraudsters may spoof Ascend's phone number to make it appear that Ascend is calling. Never share personal or account information in response to an unexpected call, text, or email. If you receive a suspicious communication, do not respond. Instead, call 800-342-3086 to verify the communication. View more fraud prevention tips.

Branch Services

What happens if I lose both keys to my safe deposit box?

If both keys are lost, please notify the manager of the Ascend branch where your box is located. He or she will arrange for your box to be drilled, which involves a fee of $125.

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