Frequently Asked Questions
Find the answer you're looking for in our FAQ section. Search by topic or by keyword using the form below.
- What are the current rates for CDs and IRAs?
Visit our Rates Dashboard for current rates.
- Does Ascend offer checking accounts?
Yes. Choose between our Interest Earning Checking, Rewards Checking or Free Checking accounts. Learn more about our accounts, or open one now.
- What are Ascend’s branch locations and hours?
For a complete list of locations and hours, visit our Branch/ATMs page.
- How do I report a lost or stolen ATM, debit, or credit card?
To report your credit card lost or stolen contact the credit union at 800-342-3086. If you have questions about disputing a transaction or a dispute in progress, please call 866-609-7654.
- What types of loans are offered through Ascend?
We offer the following loan types: Auto loans; recreational loans; personal loans and lines of credit; Share (savings) loans; conventional mortgages; adjustable rate mortgages; equity loans and lines of credit; Visa Platinum and Visa Platinum Rewards credit cards; and business loans.
- Where do I mail my loan payment?
Payments may be mailed to Ascend Federal Credit Union, P.O. Box 1210, Tullahoma, TN 37388. Please make note of the account number and loan number on the check before placing in your envelope.
- How do I order checks?
Select the account you would like to order checks for. In the app or in a mobile browser select the three dot menu at the top of the screen and select order checks. On a desktop browser select order checks on the top right portion of the screen.
- How can I place a stop payment?
Stop payment is available inside digital banking and the mobile app. In the app, go to Menu, then Manage, and then select Stop Payment. In online banking, click on the three dots icon, then select Stop Payment. You can also contact us at 800-342-3086 or at any financial center to inquire about stop payment options.