Important Notice

Fraudsters may spoof Ascend's phone number to make it appear that Ascend is calling. Never share personal or account information in response to an unexpected call, text, or email. If you receive a suspicious communication, do not respond. Instead, call 800-342-3086 to verify the communication. View more fraud prevention tips.

External Loan Payments

Is there a fee for using the external payments portal?

A $4.95 fee is charged for debit card and one-time ACH payments made from any financial institution other than Ascend. Payments made from another bank or credit union via phone call to our contact center incur a $10 fee.

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