I need a new Ascend Debit/ATM/HSA card. Do I need to visit an office?
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If you need a replacement debit card, you may visit your local Ascend branch with a valid photo ID to have a new card instantly issued*. Otherwise, a replacement card will need to be ordered. Please contact us at 800-342-3086 to order your card. Any ATM card orders are processed through our Card Services Department with your card arriving by mail or to the branch of your choice within seven to 10 business days.
*As of March 2023, our instant issue service is temporarily unavailable.
Please contact 800-342-3086 for more information.