Important Notice

Fraudsters may spoof Ascend's phone number to make it appear that Ascend is calling. Never share personal or account information in response to an unexpected call, text, or email. If you receive a suspicious communication, do not respond. Instead, call 800-342-3086 to verify the communication. View more fraud prevention tips.

Automated Fraud Alerts

How do I opt-out of text alerts and/or pre-recorded phone calls?

To opt out of text alerts, reply STOP to any text alert. You may also unsubscribe by calling us at 800-342-3086 and asking to be unenrolled for Automated Fraud Alerts. To opt-out of pre-recorded phone calls on your mobile device, contact us and ask to be unenrolled from Pre-Recorded Automated Fraud Alerts/Digital Calls. For questions about the services provided, please visit our Ascend Alerts Terms of Service.

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