Ascend Alerts Terms of Service

Ascend Alerts via SMS provides members with credit union alerts, reminders, system maintenance notifications and special offers or promotions.

SMS/Text message examples:

  • ASCENDFCU: You could win a year of free concert tickets by making everyday purchases. Learn more: [LINK]
  • ASCENDFCU: Excited to announce that members can now send money with Zelle. Fast. Safe. Easy. Learn more: [LINK]

While Ascend will not charge you for text messages, Message and Data Rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. For all questions about the services provided by this short code, you can send an email to

When you opt-in to the service, we will send you an SMS message to confirm your signup. You can cancel this service at any time. Just reply with "STOP" to any message. After you send the message "STOP", we will send you a reply message to confirm that you have been unsubscribed.

If at any time you forget what keywords are supported, just reply "HELP" to any message. After you send the message "HELP" to us, we will respond with instructions on how to use our service as well as how to unsubscribe.

Ascend is not liable for delayed or undelivered messages.

We are able to deliver messages to the following mobile phone carriers:

AT&T, Verizon Wireless, Sprint, T-Mobile, U.S. Cellular, Boost Mobile, MetroPCS, Virgin Mobile, Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central, IL (ECIT), Cellular One of Northeast Pennsylvania, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless).

If you have any questions regarding privacy, please read our Privacy Policy.