Frequently Asked Questions
Find the answer you're looking for in our FAQ section. Search by topic or by keyword using the form below.
- How do I change my residential address?
To update your address, visit your profile page. In the mobile app, choose Menu, then Settings and Profile. In online banking, select the profile icon in the upper right and choose Profile.
- How do I set up online statements?
In online banking, open the Menu to Documents & Statements, select online statements, and read and accept the disclosure. You will receive an email notification once your first statement is available to view.
- What accounts will I be able to access through online banking?
You can access your checking, savings, investment and loan accounts. You can also access secondary accounts and accounts on which you are a joint owner and even external accounts from your other financial institutions. Online banking is intended to give you as much access, security, and versatility as possible.
- How do I change my date range for account history?
On your account select Sort and Filter, then select Time Span, where you can choose the date range you would like to view.
- How can I change my email address?
To update contact information, visit your profile page. In the mobile app, choose Menu, then Settings and Profile. In online banking, select the profile icon in the upper right and choose Profile.
- How do I view online statements?
When your statement is ready to view, simply login to online banking, open the Menu to Documents & Statements, select online statements and click the PDF link for the month you wish to view.
- What happens if I forget or lose my password?
Click on the "forgot your username or password" link under the login button. You will be directed to a page where you can set up a new password.
- How current is my financial information?
All transactions performed within online banking are real-time and accurate. Your account information is updated every business day with new transactions that were posted to your account the previous business day.