Frequently Asked Questions
Find the answer you're looking for in our FAQ section. Search by topic or by keyword using the form below.
- How do I change my residential address?
To change the address on file for your account, click My Settings and select Update Contact Information. Once you have made and reviewed your changes, click Save.
- How do I set up e-statements?
In online banking, scroll to Additional Services, select e-statements and read and accept the disclosure. You will receive an email notification once your first statement is available to view.
- What accounts will I be able to access through online banking?
You can access your checking, savings, investment and loan accounts. You can also access secondary accounts and accounts on which you are a joint owner. Online banking is intended to give you as much access, security, and versatility as possible.
- How do I change my date range for account history?
You may select a different date range using the Change drop-down list located above the transaction list. You can choose one of the default date ranges or enter a custom range.
- How can I change my email address?
Click My Settings, select Update Email Options, enter the new email address and Save.
- How do I view e-statements?
When your statement is ready to view, simply login to online banking, scroll to Additional Services, select e-statements and click the PDF link for the month you wish to view.
- What happens if I forget or lose my password?
Click on the "I can't access my account" link for additional assistance. Please note this link is not available on the app or Mobile Account Access.
- How current is my financial information?
All transactions performed within online banking are real-time and accurate. Your account information is updated every business day with new transactions that were posted to your account the previous business day.