Frequently Asked Questions

You can access your checking, savings, investment and loan accounts. You can also access secondary accounts and accounts on which you are a joint owner. Online banking is intended to give you as much access, security, and versatility as possible.

Check images are available for up to 16 months.

Online banking is Ascend’s free online account access service that allows you to use a personal computer with an internet connection or a mobile device and Ascend's app to conduct your financial transactions online. And with online banking from Ascend, you’ll have the same experience regardless of the device you’re using.

All you need to use online banking is a secure web browser that supports 128 bit encryption such as Microsoft Internet Explorer®, Mozilla Firefox, Safari or Google Chrome. You can use any computer that has internet access or a mobile device with Ascend's app. And, you’ll have the same experience regardless of the device you’re using.

Click My Settings, scroll to the Login and Security section, click ‘enable for text’ next to your phone number. You will receive a six-digit code through text. Enter the code in the box provided and click Confirm.

With online banking, you have access to your account information 24 hours a day, seven days a week.

Online bill pay is Ascend’s free electronic bill payment service.

Anyone in the 50 United States and territories who can accept a check can be paid using the bill pay system. You can pay practically anyone- charge accounts, utilities, auto loans, professionals, even a lawn service or a relative. However, tax payments (such as federal, state and local) and court-directed payments (such as alimony and child support) cannot be processed through our online bill pay system.