Frequently Asked Questions
Find the answer you're looking for in our FAQ section. Search by topic or by keyword using the form below.
- Is my money safe?
Rest assured; as a member of Ascend Federal Credit Union, your account is protected and insured up to $250,000 by the National Credit Union Administration (NCUA), an independent federal agency. For more information visit the NCUA website for a share insurance estimator, videos, and more.
- How do I spot a scam?
Scammers will always take any advantage they can get. Right now is no exception. Visit our blog to find out what to be on the watch for in regards to relief checks, email/phone scams, and more.
- Is there member assistance during COVID-19?
If you have been impacted by COVID-19 and are in need of financial assistance, reach out to us to see how we can help. Call 800-342-3086 or send us an email.
- Where do I look for COVID-19 updates?
This page will be updated with the most current information available during the outbreak including any necessary service interruptions that might arise. Our Facebook, LinkedIn, and Twitter accounts are also great resources for timely updates.co
- What if I’m not able to visit a branch?
You can bank virtually anywhere, anytime with the Ascend mobile app, ascend.org, and STAR phone banking. If you need cash, there are more than 55,000 fee-free ATMs that you can access using your Ascend debit/ATM card. We also offer 24/7 phone support. You can call 800-342-3086 with account questions 24 hours a day, seven days a week, including holidays and weekends.