What happens if Automated Fraud Alerts go unanswered?

If you are unable to respond to an Automated Fraud Alert, next steps include:

  1. If the text message is not answered within 30 minutes, a digital call is made to the phone number on file. If there is no response, an automated message will prompt you to call the Fraud Detection Department at 888-918-7313.
  2. If there is no response within three hours of the message, a digital call is made to the phone number on file again; however, another message is not left unless the previous attempts were unsuccessful.
  3. If there is no response to any of the previous contact attempts, an email is sent five minutes after the final call to the home and work email addresses on file.
  4. If there is still no response, no further action will be taken by the automated service.
  5. At this point, it is up to the member to contact Ascend for assistance. The member’s card may be blocked and may be declined.
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