Important Notice

Fraudsters may spoof Ascend's phone number to make it appear that Ascend is calling. Never share personal or account information in response to an unexpected call, text, or email. If you receive a suspicious communication, do not respond. Instead, call 800-342-3086 to verify the communication. View more fraud prevention tips.

What are Automated Fraud Alerts?

Our systems are constantly monitoring members’ account activity for patterns or abnormalities that might indicate fraud. If a credit card transaction comes through that we are unsure of, we will automatically contact you via phone call, text message and email to help identify suspicious activity on your account.

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