Frequently Asked Questions
Find the answer you're looking for in our FAQ section. Search by topic or by keyword using the form below.
- Can I set up email notifications for my account?
Yes. You can request email notifications for your account balance, cleared checks, large withdrawals, a loan payment due and login alerts. To add the email notification, select Menu, then Alerts, choose the type of alert, select the email account for the alert and click save.
- Can I schedule future transfers?
Yes. To schedule future transfers, login through the full site, scroll to Move Money and select Schedule a Transfer. Click Add to create a new transfer, enter your amount, select the “From” and “To” accounts, enter your date, choose a frequency, and the number of transfers, end date or no end date. You can enter a personalized message to be delivered via email once your transfer is complete. Click Save Transfer, review the transfer details on the verification screen then click Confirm Transfer.
- How much account information can I view at once?
Online banking automatically shows the current month's transactions and information. You can obtain additional transactions by changing the date range.
- How do I order checks?
Select the account you would like to order checks for. In the app or in a mobile browser select the three dot menu at the top of the screen and select order checks. On a desktop browser select order checks on the top right portion of the screen.
- How do I view my account number?
Account numbers can be found in the account details section within online banking and the mobile app. Members also receive a Member ID card at account opening and account numbers are included on monthly statements.
- How do I stay secure while using online banking?
There are several effective security techniques that we encourage you to implement when you use online banking. Never reveal your password to anyone or leave your password anywhere that someone else can obtain and use it. Change your password on a regular basis. Use the Exit button to end each online banking session — do not use the Back button to exit the site. Balance your account on a regular basis.
- Can I remove a joint account owner online or by calling 800-342-3086?
No. You will need to visit an Ascend branch. To find your nearest location visit https://ascend.org/locations
- Can I rename my accounts or give them a nickname?
Yes. Select the account you would like to edit. Choose details at the top. At the bottom of the screen under "Account Nickname", select the pencil icon and you can edit the account name.