Frequently Asked Questions
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- What if I did not receive my decline email?
You will need to check your spam or junk mail folder to see if the email was rejected as spam. If you're unable to locate the email, please call 800-342-3086 to check the status of your deposit. You will also need to verify the email address on file within online banking by clicking My Settings and Update Email Options.
- Can I use mobile deposit to put funds in my savings account?
No. Mobile deposits will automatically be applied to your checking account.
- What is mobile deposit?
Mobile deposit enables members to deposit checks with our app by snapping pictures of the front and back of the check.
- My approval email states I cannot exceed $2,000.00 in a “rolling 30 days”. Can you explain the term “rolling 30 days”?
Deposits made within 30 consecutive days are counted toward your “rolling 30-day” limit. For example, if you make deposits of $500.00 on March 1st, 2nd, 3rd, and 4th, you have reached your $2000.00 deposit limit for the 30-day time frame. On March 31st, the March 1st deposit will fall off giving you a $500.00 available deposit limit. On April 1st, the March 2nd deposit will fall off giving an additional $500.00 limit, and so on.
- If my deposit is declined, can I take the check to an office for deposit?
Yes. You can take the check and a copy of the decline email to your local Ascend branch to complete the deposit. Many of our ATMs also accept deposits. For a list of ATMs, click here.
- How do I deposit a check using Ascend's app?
You will need to login to the Ascend app and select the Deposit tab. Next, you will need to enter the amount of the check, then tap the camera icon to take a picture of the front of the check. Once you have accepted the image, you need to tap the camera icon to capture a picture of the back of the check. Please be sure to sign your name and include the words “for mobile deposit” in the endorsement area. Once you have accepted the back image, click Deposit. After submitting the deposit, you can request a confirmation email.
- How do I enable the camera on my iPhone or iPad?
Click Settings, the app name, Privacy, Enable the camera, then close the app and try again.
- Are there limits to the amount I can deposit?
The credit union establishes mobile deposit limits based on account activity. If your registration is approved, your established limit will be included in the approval email.