Important Notice

Fraudsters may spoof Ascend's phone number to make it appear that Ascend is calling. Never share personal or account information in response to an unexpected call, text, or email. If you receive a suspicious communication, do not respond. Instead, call 800-342-3086 to verify the communication. View more fraud prevention tips.

How do I enable or update my phone number or email address to receive one time passcodes by text message?

To add or update your mobile number or email address for one-time passcodes, visit Ascend Digital Banking. In the mobile app, choose Menu, then Settings, and then Profile. In digital banking, select the profile icon in the upper right and choose Profile. From there, you can enter your phone number into the mobile phone field to receive passcodes via SMS text or your email address to receive them via email.

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