Important Notice

Fraudsters may spoof Ascend's phone number to make it appear that Ascend is calling. Never share personal or account information in response to an unexpected call, text, or email. If you receive a suspicious communication, do not respond. Instead, call 800-342-3086 to verify the communication. View more fraud prevention tips.

Digital Banking

How do I change my username?

To update your username, visit Ascend Digital Banking. In the mobile app, choose Menu, then Settings, and then Security. In digital banking, select the profile icon in the upper right and choose Security.

View All FAQs