Important Notice

Fraudsters may spoof Ascend's phone number to make it appear that Ascend is calling. Never share personal or account information in response to an unexpected call, text, or email. If you receive a suspicious communication, do not respond. Instead, call 800-342-3086 to verify the communication. View more fraud prevention tips.

How can I enroll in two-factor authentication?

On Desktop:

  1. Click the profile icon located at the top right of your screen
  2. Select "Security" from the dropdown menu
  3. Navigate to the "Authentication" section
  4. Enable two-factor authentication by clicking the slider next to "Require two-factor authentication at every login"

On Mobile:

  1. Tap the "Menu" icon, typically found in the lower-right corner of your screen
  2. Access the "Settings" option
  3. Choose "Security" from the list of available settings
  4. In the "Authentication" section, enable two-factor authentication by sliding the toggle next to "Require two-factor authentication at every login"

View All FAQs