Important Notice

Fraudsters may spoof Ascend's phone number to make it appear that Ascend is calling. Never share personal or account information in response to an unexpected call, text, or email. If you receive a suspicious communication, do not respond. Instead, call 800-342-3086 to verify the communication. View more fraud prevention tips.

Can the joint account owner receive their own login to access the account(s)?

Yes. Joint owners who do not have their own primary account with Ascend can obtain their own login credentials by calling 800-342-3086 or visiting an Ascend branch. To find your nearest location visit ascend.org/locations.

Joint owners who have their own primary account and are enrolled in our digital banking service will simply login using their account username and password, where any joint shares or loans will be displayed.

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