Credit Union Service Descriptions
Use your Ascend ATM card at thousands of ATMs worldwide. Please refer to the Rate and Fee Addendum: Deposits for information on fees applicable to network transactions.
Christmas Club Accounts
A specialized savings account that provides a means to set money aside throughout the year for holiday spending or a specific purchase, then have funds automatically transferred into your checking or savings account on the first working day after Oct. 31 to spend however you like.
Finance your next major purchase at a great low rate. Ascend consumer loans offer quick approval, competitive rates, flexible terms, no application fees, and no prepayment penalties on auto and recreationalloans. Take advantage of our indirect lending program that lets you apply for an auto loan with low Ascend rates right at the dealership when you purchase from participating dealers.
Get the spending power and freedom of the most widely recognized and accepted card around the globe. Ascend offers a Visa Platinum and Visa Platinum Rewards card with no annual fee, zero liability fraud protection,** a low annual percentage rate, and a host of added cardholder benefits.
Credit Life and Disability Insurance
Our credit life and disability insurance programs provide important financial protection to you and your family. It's a simple, affordable way to make sure that your loan is taken care of, even if the unexpected happens. Credit life insurance is designed to pay off your loan balance if you die. And if you become disabled, credit disability will help make your loan payments while you're getting back on your feet. Ask about credit life and disability insurance when you take out a loan. It's a small price to pay for peace of mind.
Manage your accounts at your convenience with Ascends electronic services, including our website, mobile app, text messages, and telephone access.
Joining the credit union, adding an account and applying for a loan is as easy as visiting ascend.org. Our website is also the gateway to online banking and bill payment.
Download the Ascend app and pay bills electronically or manage your credit union accounts at the touch of a button. You can even use the Ascend app to deposit checks.**
Use SMS/text messages to check account balances, the last five transactions, and transfer funds between accounts. Get a text when your account balance falls below a certain amount or when a large payment or deposit clears your account.
While Ascend will not charge you for text messages, standard carrier fees for text messaging may apply. Please check with your mobile phone carrier if you arent sure what fees apply when you send and receive messages. Please note that while available balance inquiries and transactions are real-time, alerts are not. Alerts are typically only distributed three times each business day at 8 a.m., noon, and 4 p.m. CST.
Free Notary Service
Provided to all credit union members free of charge.
This is a flexible spending tool thats safer than cash and faster than writing checks. Use to make purchases wherever Visa debit cards are accepted. Funds are deducted from your checking account, and transactions are easy to track on your monthly statements. Use your debit card for fee-free transactions at more than 50,000 ATMs worldwide, with hundreds of those in Tennessee.* And the best feature: Our debit card is free with your checking account!
*Transactions made at non-network ATMs will carry a $1 service charge in addition to any fees charged by the operating institution. **Some limitations may apply.
Guaranteed Asset Protection (GAP)
GAP is a non-insurance product that covers the "gap" between a vehicle's value and the amount owed. Ascend provides you the option to purchase this service because most insurance policies only cover the value of the vehicle - something that rapidly declines during the first few years of ownership. If your vehicle is stolen or involved in a major accident, your loan balance could be higher than the value of the vehicle. GAP protects you and your investment from substantial loss.
Health Savings Account
Members with a Health Savings Account-qualified health plan may use Ascends HSA to cover a variety of medical costs from doctor visits and prescriptions to dental, vision and lab expenses. Ascends HSA is a checking account, and the credit union offers special checks and a HSA debit card to access the account. There is no minimum balance to establish a HSA, and the account earns dividends based on the balance. For more information, call 800-342-3086.
Indirect Lending Program
This convenient program allows you to have your Ascend auto loan completed right at the dealership where you're buying your next vehicle. All participating dealers have credit union auto loan rates and application forms ready for you at their office. Visit https://ascend.org/consumer-loans/auto-loans for a complete list of participating dealerships.
These are long-term savings accounts for planning your secure retirement. Choose between Traditional, Roth, SEP, Rollover, and other IRA account options. Let an Ascend Member Service Representative help identify the right retirement option for you.
Mechanical Repair Coverage
This service pays for the cost of covered vehicle repairs less any deductible.
You will regularly receive our newsletter which keeps you up-to-date on promotions and important credit union issues.
Ascend Retirement and Investment Services*
This is a program designed exclusively for credit union members. This service offers various insurance and investment programs that complement traditional credit union savings plans: money management, insurance, retirement, investment, estate and tax planning.
*Securities sold, advisory services offered through CUNA Brokerage Services, Inc. (CBSI), member FINRA/SIPC, a registered broker/dealer and investment advisor. CBSI is under contract with the financial institution to make securities available to members. Not NCUA/NCUSIF/FDIC insured. May Lose Value. No financial institution guarantee. Not a deposit of any financial institution.
Money Market Account
Want to keep your funds accessible and get a great rate? Consider our Money Market account. It just takes $2,500 to open an Ascend Money Market account. The account is tiered to earn a higher Annual Percentage Yield (APY) for balances maintained over $2,500, and the rate you earn grows the more you save. Plus, you can make six free withdrawals per month. If you need to make more, its just $10 per transaction. This account is a great saving option for large purchases or if youre looking for a safe, accessible place to park your emergency fund.
Direct Deposit and Automatic Transfer Options
Direct deposit is a voluntary program which allows you to have your net check deposited directly to your savings or checking account. With direct deposit, you can have immediate access to your check via your checking account, ATM card, debit card or online banking.
To sign up for this free service, complete a direct deposit authorization form. Your employer must participate in the direct deposit program for you to use this service.
Mortgage and Home Equity Loans
Ascend offers a wide variety of mortgage and home equity products with competitive rates and reasonable terms. Mortgages include fixed rate, adjustable rate, vacant land, mobile home, and more. If you already own a home and want to make renovations or a major purchase, you can take advantage of your homes value with an equity loan or line of credit from Ascend.
Safe Deposit Boxes
Several sizes of low-cost safe deposit boxes are available to members at many of our branches.
Choose between a Legacy or Preferred checking account. Preferred checking accounts are opened with and initial deposit of $25. Legacy checking accounts are opened with an initial deposit of $20 or the establishment of an incoming automatic transfer or direct deposit. Both accounts offer overdraft protection options. The Preferred checking account earns dividends and features many useful benefits that offer peace of mind (ask a Member Service Representative for a complete list). There is a small monthly fee for this account. For a simple checking account with no dividends or perks, we offer Legacy checking. Certain terms and conditions apply. Please see Rate and Fee Addendum for applicable fees.
Share Certificate Accounts
A variety of accelerated savings accounts that offers increased growth potential for your money. Earn higher, guaranteed interest rates when you leave your money on deposit for a fixed period of time.
This is a basic savings account that establishes your Ascend membership and offers access to our other financial products and services. Convenient deposit options include direct deposit, automatic transfer, by mail, via online banking, or at any Ascend branch. Interest is earned on your daily balance and credited to your account each month. Certain terms and conditions apply. Please see Rate and Fee Addendum for applicable fees.
STAR (Simple Touchtone Audio Response)
STAR is a free service that allows you to use any touchtone telephone to conduct numerous account inquiries and transactions any time of the day or night. Dial STAR toll free at 800-342-8663 to request a withdrawal, check a balance, make a loan payment, transfer money, and much more.
A nationwide toll-free number is available to all credit union members: 800-342-3086.
U.S. Savings Bonds
Bonds may be redeemed at any of our offices.
Visa Gift Cards
Visa gift cards are available in a variety of denominations from $10 to $500. The lucky recipient of your gift can use the card virtually anywhere Visa is accepted! See the fee schedule on the Rate and Fee Addendum: Deposits to confirm the service fee.
Visa TravelMoney Card
Visa TravelMoney combines some features of a traveler's check with the convenience of plastic. Use this reloadable card to make purchases at all Visa locations domestically and internationally. Simply deposit funds from your Ascend checking or savings account via a secure website, present your card at the time of purchase, and the amount will be deducted from the card balance. You can also use the card to withdraw cash at ATMs. You can cancel the Visa TravelMoney card if it's lost or stolen, and you can easily transfer use of the card to your spouse and children. For complete details, terms and conditions about Visa TravelMoney, call 800-342-3086 or visit your nearest Ascend financial center.