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When you're buying a home or refinancing, choosing the right lender is important. It matters not only because of the rates and terms they offer, but also because of their loan servicing. There can be distinct advantages that come with choosing a lender who offers locally serviced loans as opposed to those who sell their loans off to larger, national companies.

What does “locally serviced” mean?
When you choose a locally serviced loan with Ascend, you are choosing:

- A mortgage that stays with Ascend.
- A mortgage team that lives and works in your area.
- A partner all the way from the application process to closing, and after you move into your home.
- A mortgage team equipped and available to help you with any questions or issues that may arise.

Your Loan Stays with Us
When you choose Ascend as your lender, we handle your mortgage servicing. That means no surprises, no shuffling between companies, and no confusion about who to call if you have questions or concerns about your mortgage. In contrast, if you go with a lender who doesn’t offer to service their own loans, your mortgage may be sold multiple times to different companies, meaning the loan servicer you start with may not be the one you end up with at the end of your term.

Local Service from a Trusted Source
When your mortgage is serviced locally, you’ll always know who to reach out to if you have a question about your payment, escrow, or account. Since our team members live and work in the same communities you do, they understand the local housing market and can provide guidance tailored to your unique needs. You will also be using a lender that’s invested in your community’s success.

A Better Homeownership Experience
With Ascend, you’re not just getting a loan, you’re building a relationship. Our mortgage team will be with you through every step of the homebuying process, and your loan will never leave our care. You’ll also have the convenience of managing your mortgage through our mobile app, where you can view loan details and make payments with ease.

Why It Matters
Choosing a locally serviced loan means more stability, more personalized service, and more peace of mind. Instead of being passed from company to company, you can count on Ascend to be with you every step of the way.

Ready to take the next step toward homeownership with confidence? Get pre-qualified or apply for a mortgage today.



Federally insured by NCUA. Equal Housing Lender. NMLS #451452. All loans are subject to credit approval.



*Ascend services all mortgage loans, excluding FHA and VA loans.