Services with Our Members in Mind

Community | 10/07/25
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Experience the Ascend difference. Check out the benefits you get as a member at ascend.org/membership-benefits.


For more than 74 years, Ascend Federal Credit Union has been on a mission to provide our members with personalized services and products when they need them. As a not-for-profit credit union, we prioritize our members’ financial success and strive to make banking accessible to everyone in the communities we serve.


Part of putting our members’ needs first includes providing excellent benefits designed to help them reach their financial goals, including:


Local Service
Whether you’re making a transaction with a teller or have questions about your account, when you contact us, you’ll always interact with an Ascend representative located right here in Middle Tennessee. Ascend members can also schedule a free one-on-one financial health checkup with a Certified Financial Health Counselor. No matter what financial stage you’re in, they’ll develop a personalized plan that matches your goals. Checkups can be done virtually or in a branch; schedule yours today at ascend.org/schedule or in the Ascend Mobile App.



Community Focus
As a not-for-profit credit union, Ascend aims to make a positive impact through scholarships, volunteer efforts, and partnerships with local organizations, such as Second Harvest Food Bank of Middle Tennessee, Monroe Carell Jr. Children’s Hospital at Vanderbilt, Leukemia and Lymphoma Society of Tennessee, Operation Stand Down, Middle Tennessee State University, and others.



Extended Banking Hours
Teller service is available at many of our branches from 7 a.m. to 7 p.m., Monday through Saturday, so members can easily conduct banking transactions outside of normal business hours. Find your nearest branch at ascend.org/locations. Our contact center is also available to answer any questions 24/7 by calling 800-342-3086.



Great Rates
We’re proud to offer our members great rates on loans as well as deposit products. Our deposit products, including our High-Yield Checking account, Certificate accounts, and Money Market accounts, are excellent tools that offer guaranteed returns on your savings. Ascend Certificate accounts also give various term lengths, from three months to five years, so you can strategically position them to best help you reach your goals. It’s easy to open any of these accounts – go to ascend.org/open-an-account and get started.



Experience the Ascend difference. Check out the benefits you get as a member at ascend.org/membership-benefits.


If you’re ready to open an account, go to ascend.org/open-an-account and get started or find your nearest Ascend branch at ascend.org/locations. Members can also review their accounts and more by downloading our mobile app.


Ascend is federally insured by NCUA.

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