Accounts By Phone
Bank from any phone with Ascend's STAR system.
With STAR, you can perform many banking activities including:
Monitor your account
Check account balances
Hear past transactions
Transfer funds between accounts
Listen to loan information
Make loan payments
To start using STAR, visit any Ascend financial center or call 800-342-3086 to receive a temporary personal identification number (PIN).
Once you have received your PIN, you can access STAR three different ways:
- Call 800-342-3086 and select the appropriate menu option when prompted.
- Call STAR directly at 800-342-8663.
The first time you access STAR, you'll be asked to change your PIN.
Once you have entered your account number and updated your PIN, you'll be presented with menu options for the Ascend products you use. An automated voice will guide you through the process.
- Are there any fees related to using STAR to bank by phone?
No. There are no fees associated with STAR.
Don't see the question you're looking for?
There are three different ways to become a member.