An Upgraded Digital Banking Experience
We upgraded our digital banking platform on June 22 and are excited to offer you brand new features in both online banking and the Ascend mobile app — now go check it out for yourself!
Update Your Mobile App
ANDROID Users: Are required to download the new mobile app using the Google Play store link below.
APPLE iOS Users: If your automatic updates aren't enabled, visit the app store at the link below to update.
BUSINESS Users: Will need to visit the appropriate link below and re-download the new Ascend mobile app.
From personal customization of your dashboard to enhanced reliability, we think you'll find many new enhancements to enjoy inside digital banking.
Important Information Following the Upgrade
A. Username will not change, but passwords must be 8-32 characters long (and must include: one uppercase letter, one lowercase letter, one number, and one special character).
PERSONAL INFORMATION IN YOUR PASSWORD WILL NOT WORK. This includes name, member number, birthdate, etc.
A. Apple iOS devices will require an app update, but not a new app. Android users should delete the current Ascend app from their smartphone and download the new Ascend digital banking app at the link above. Business banking members are required to download the new Ascend mobile app for both iOS and Android users.
A. On the app login screen, select the appropriate toggle to enable biometric access the next time you log on.
A. For existing users, online banking registration requires your username, password, ZIP code and last five digits of your social security number or EIN.
A. No. When you log in for the first time after the upgrade you will be required to enter your username and password to access online banking. Once logged in, you will be able to reestablish your biometric access.
A. Yes. Members using Google Authenticator or Authenticator by Microsoft will need to re-register those apps to access your account.
A. SMS/text/email notifications will need to be set up again to receive alerts.
A. On the mobile app: Login, then select Menu on the bottom right. Scroll down to Alerts, and choose Notification Alerts. From there, you can select the alert type and method you would like to receive. From your desktop browser: Log in, then select the three dots on the upper right corner of the screen. Choose the Alerts menu option, and then select Notification Alerts. From there, you can determine the alert type and method you would like to receive.
A. Yes. Members will need to re-enroll and set up contacts again. At this time, scheduled payments and scheduled recurring payments are not available. Members may also use one of our new features, Member to Member Transfer, to transfer funds.
A. No, the upgrade features an enhanced personal finance management system that includes an aggregate view of all of your connected accounts, spending analysis, financial health checkup and much more.
A. Yes. By setting up a quick balance widget, you can see your account balance(s) on your phone's home screen. Members are required to have a passcode on their device in order to use the quick balance widget. If a member's phone does not have a passcode, the widget will not work due to sensitive information being shown on the screen. Instructions for adding a widget can be found at the following links: iOS | Android.
A. In the mobile app, click the settings icon below the chat bubble. From your desktop browser, click the settings icon next to customize, to the right of the "Welcome" message. Then click the eye icon next to the account you would like to hide.
A. Yes. Select the account you would like to edit. Choose details at the top. At the bottom of the screen under "Account Nickname", select the pencil icon to edit the account name.
A. Financial Health Checkup is a tool to help analyze your overall financial well-being based on your stage of life and future goals. It tracks important metrics like spend to income ratio, debt to income ratio, and emergency savings.
A. No. Banking via SMS/text will no longer be available. Members are encouraged to download the Ascend app for mobile banking options.
No. Mobile deposit is only available using the Ascend mobile app.
A. The quick balance widget allows you the convenience of checking your account balance(s) on the home screen of your phone without having to launch the Ascend mobile app or log in. Installation of the Ascend mobile app is necessary to add the widget and your device must be passcode protected in order to use the quick balance widget. Instructions for adding a widget to your phone can be found at the following links: iOS | Android.
A. In the mobile app, go to Menu, then select Manage, and then Stop Payment. From your browser, click on the three dots (more links) icon, then select Stop Payment. You can also contact us at 800-342-3086 or at any financial center to inquire about stop payment options. Fees may apply.
A. From inside online banking or the mobile app, select accounts. Then choose the appropriate account and choose details. Note: the "-" and last five characters/digits can be discarded. To setup a direct deposit or automatic debit, please use the MICR number. Additionally, members also receive a Member ID card at account opening and account numbers are available on monthly statements.
Important Business Information
A. Yes. Once the upgrade is complete, visit the iOS or Google Play store and download the Ascend app. There will no longer be separate business and consumer apps.
- You can perform a deposit or a withdrawal at an ATM or using the ATM function at any ITM.
- If you make a deposit at a branch, it will be reflected on your transaction history.
- You will be able to make deposits at Ascend night deposit boxes.
A. Yes. As part of our digital banking upgrade, you will need to make changes to your QuickBooks or Quicken software.
The conversion instructions reference two Action Dates. Please use the dates provided below:
1st Action Date: June 20, 2022
A data file backup and a final transaction download should be completed by this date. Please make sure to complete the final download before this date as transaction history may be unavailable after the upgrade.
2nd Action Date: June 29, 2022
This is the action date for the remaining steps in the conversion instructions. You will deactivate/reactivate your online banking connection to ensure your Quicken or QuickBooks account(s) are set up with the new connection.
Please note: Intuit aggregation services may be interrupted for up to five business days. Users are encouraged to download a QFX/QBO file during the outage. Additionally, Quicken Win/Mac Express Web Connect, QuickBooks Online Express Web Connect, and Mint may not work during the outage.