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Ascend is here for you during COVID-19.
Ascend is committed to doing our part to reduce the spread of COVID-19. Any changes to schedules or operations will be communicated here.
We encourage you to use our drive up, mobile app, online banking, or online appointment scheduling as we strive to maintain social distancing recommendations and keep both you and our employees safe.
As members of the Ascend family, your health and financial well-being are of the highest importance.
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Social distancing measures have been implemented at each location to help ensure the health of both you and our employees. We apologize in advance for any extended wait times this may create and thank you for your patience.
All other locations except Columbia, Hendersonville, Murfreesboro – Victory Station, Nashville – Bellevue, Nashville – Elm Hill, Smyrna, Tullahoma: Saturday – Lobby closed; drive-up available.
Whether you are looking to get a new loan, make account changes, or more, skip the line by scheduling your next visit to an Ascend branch. Find a time and location that works for you and get text reminders and confirmations when you book your appointment.
Rest assured; as a member of Ascend Federal Credit Union, your account is protected and insured up to $250,000 by the National Credit Union Administration (NCUA), an independent federal agency. For more information visit the NCUA website for a share insurance estimator, videos, and more.
You can bank virtually anywhere, anytime with the Ascend mobile app, ascend.org, and STAR phone banking. If you need cash, there are more than 55,000 fee-free ATMs that you can access using your Ascend debit/ATM card. We also offer 24/7 phone support. You can call 800-342-3086 with account questions 24 hours a day, seven days a week, including holidays and weekends.
Don't see the question you're looking for?
Overwhelmed? We’re here to help. Visit our free interactive online financial education center for multiple videos and lessons on budgeting tools, how to build your emergency savings, and more.