Mobile Banking
Ascend’s iOS and Android apps make managing your accounts easy, convenient and secure.
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Ascend is here for you during COVID-19.
Ascend is committed to doing our part to reduce the spread of COVID-19. Any changes to schedules or operations will be communicated here.
We encourage you to use our drive up, mobile app, online banking, or online appointment scheduling as we strive to maintain social distancing recommendations and keep both you and our employees safe.
As members of the Ascend family, your health and financial well-being are of the highest importance.
Sincerely,
Caren Gabriel
President/CEO
For the latest information regarding the second round of stimulus payments and when you might see those reflected in your Ascend account visit our blog.
| Drive-up | Contact Center | ATM | Online Banking | App | |
|---|---|---|---|---|---|
| Deposit Checks | ✔ | ✔ | |||
| Withdraw Cash | ✔ | ✔ | |||
| Check Balance | ✔ | ✔ | ✔ | ✔ | ✔ |
| Monitor Transactions | ✔ | ✔ | |||
| Transfer Funds | ✔ | ✔ | ✔ | ✔ | |
| Bill Pay | ✔ | ✔ | |||
| Apply for Loan | ✔ | ✔ | ✔ | ||
| Apply for Mortgage | ✔ | ✔ | |||
| Replace Card | ✔ | ||||
| Deactivate Card | ✔ | ||||
| Report Fraud | ✔ | ||||
| Update Address/Contact | ✔ | ✔ | |||
| Financial Advice | ✔ | ||||
| Financial Assistance | ✔ | ||||
| Secure Chat | ✔ |
Social distancing measures have been implemented at each location to help ensure the health of both you and our employees. We apologize in advance for any extended wait times this may create and thank you for your patience.
Brentwood is temporarily closed on Saturday.
Nashville - Melrose is temporarily closed on Saturday
McMinnville is temporarily closed on Saturday
All other locations except Columbia, Hendersonville, Murfreesboro – Victory Station, Nashville – Bellevue, Nashville – Elm Hill, Smyrna, Tullahoma: Saturday – Lobby closed; drive-up available.
Whether you are looking to get a new loan, make account changes, or more, skip the line by scheduling your next visit to an Ascend branch. Find a time and location that works for you and get text reminders and confirmations when you book your appointment.
Online Banking
Manage your accounts from almost anywhere with Ascend’s online banking services.
Learn More- Is my money safe?
Rest assured; as a member of Ascend Federal Credit Union, your account is protected and insured up to $250,000 by the National Credit Union Administration (NCUA), an independent federal agency. For more information visit the NCUA website for a share insurance estimator, videos, and more.
- How do I spot a scam?
Scammers will always take any advantage they can get. Right now is no exception. Visit our blog to find out what to be on the watch for in regards to relief checks, email/phone scams, and more.
- Is there member assistance during COVID-19?
If you have been impacted by COVID-19 and are in need of financial assistance, reach out to us to see how we can help. Call 800-342-3086 or send us an email.
- Where do I look for COVID-19 updates?
This page will be updated with the most current information available during the outbreak including any necessary service interruptions that might arise. Our Facebook, LinkedIn, and Twitter accounts are also great resources for timely updates.
- What if I’m not able to visit a branch?
You can bank virtually anywhere, anytime with the Ascend mobile app, ascend.org, and STAR phone banking. If you need cash, there are more than 55,000 fee-free ATMs that you can access using your Ascend debit/ATM card. We also offer 24/7 phone support. You can call 800-342-3086 with account questions 24 hours a day, seven days a week, including holidays and weekends.
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Financial Education for Uncertain Times
Overwhelmed? We’re here to help. Visit our free interactive online financial education center for multiple videos and lessons on budgeting tools, how to build your emergency savings, and more.