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Ascend is closely monitoring the spread of COVID-19 (coronavirus). Click here to learn how we are responding.
In order to comply with directives from local officials, all members, non-members, and employees are required to wear a cloth face covering or mask while in the following branches unless exempted by the order. This will help protect you, our employees and each other.
Nashville - Brentwood
Nashville - Charlotte Ave.
Nashville - Elm Hill
Nashville - Green Hills
Nashville - Hermitage
Nashville - Melrose
To better serve our membership, the following locations resumed Saturday lobby operations on June 13.
Murfreesboro – Victory Station
Nashville - Elm Hill
We have reduced numbers of tellers available to observe social distancing requirements. We apologize in advance for any extended wait times this may create and thank you for your patience.
All Ascend locations have resumed Monday-Friday lobby operations. Social distancing measures continue including limiting the total number of people at each location to help ensure the health of both you and our employees. Plexiglass screen guards have been installed at all teller locations, greeter stations, and offices. Employees are also required to wear masks.
If maximum occupancy is reached at any location, an Ascend employee will be available at the door for check-in and you may be asked to return to your vehicle until someone is available to assist you. You may also encounter health screening questions upon entering a branch. We appreciate your patience as we strive to serve you in the safest way possible at this time.
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Ascend is committed to doing our part to reduce the spread of COVID-19. Any changes to schedules or operations will be communicated here.
In order to help protect our members and employees, you may be asked a series of questions if you need to access a branch lobby. Among the things you may be asked:
All locations except Columbia, Hendersonville, Murfreesboro – Victory Station, Nashville – Elm Hill, Tullahoma:
Saturday – Lobby closed; drive-up available.
We realize you may have concerns about your money and its security during this unprecedented time. Rest assured; your money is safe with Ascend.
As a member of Ascend Federal Credit Union, your account is protected and insured up to $250,000 by the National Credit Union Administration (NCUA), an independent federal agency. Nationally, credit union members have never lost a single penny of insured savings at a federally insured credit union.
We are committed to serving you. If you need to access funds, our drive-up locations and ATMs remain open.
For more information visit the NCUA website for a share insurance estimator, videos, and more.
Just like you, Ascend is closely monitoring the spread of COVID-19 (coronavirus) in the state of Tennessee and around the world. It is our goal to do everything possible to continue delivering the best member experience possible while keeping you and our employees safe.
The health and safety of our members and employees are of the highest importance to us. We are taking enhanced measures to keep our branches a low-risk place to visit and have always been diligent about the cleanliness of our facilities. Here are some important steps to take to help you during these challenging times:
1. Stay informed
For the latest information on COVID-19 visit the Centers for Disease Control and Prevention (CDC) website.
2. Member assistance
3. Ongoing updates
This page will be updated with the most current information available during the outbreak including any necessary service interruptions that might arise. Our Facebook, LinkedIn, and Twitter accounts are also great resources for timely updates.
4. Use our ATMs or app instead of visiting a branch
We are committed to serving you during this time. As members of the Ascend family, your health and financial well-being are of the highest importance.