Important Notice

Ascend is closely monitoring the spread of COVID-19 (coronavirus). Click here to learn how we are responding. Also, our annual meeting will be held via conference call. Click here to learn more.

COVID-19

Update: 3/30/2020 - 2:30 p.m.

Ascend is committed to doing our part to reduce the spread of COVID-19. While we are limiting in-branch visits to only essential, non-transaction related needs, our drive-up locations remain open. Any changes to schedules or operations will be communicated here.

To help protect our employees and members and to minimize the potential spread of COVID-19, all Ascend lobbies will be available by branch entrance check-in only until further notice. Members who need branch services will be greeted at the door by an Ascend employee and asked to remain in their vehicle until they are escorted inside.

All Ascend locations featuring drive-up lanes remain open and available to assist with your transaction needs. We encourage you to use our drive up, mobile app, or online banking as we strive to maintain social distancing recommendations and keep both you and our employees safe.

Branch service interruptions:

All locations - Lobbies limited to entrance check-in only
Genesco Park - Temporarily Closed
Melrose - Temporarily Closed on Saturdays


Is my money safe?

We realize you may have concerns about your money and its security during this unprecedented time. Rest assured; your money is safe with Ascend.

As a member of Ascend Federal Credit Union, your account is protected and insured up to $250,000 by the National Credit Union Administration (NCUA), an independent federal agency. Nationally, credit union members have never lost a single penny of insured savings at a federally insured credit union.

We are committed to serving you. If you need to access funds, our drive-up locations and ATMs remain open.

For more information visit the NCUA website for a share insurance estimator, videos, and more.

Don't get scammed!

Scammers will always take any advantage they can get. Right now is no exception. Visit our blog to find out what to be on the watch for.


Annual meeting update

Due to the COVID-19 pandemic, Ascend’s 69th Annual Meeting and Election scheduled for 1 p.m. Saturday, April 4 will be held virtually by a conference call. For details, please visit our blog.

What we are doing

Just like you, Ascend is closely monitoring the spread of COVID-19 (coronavirus) in the state of Tennessee and around the world. It is our goal to do everything possible to continue delivering the best member experience possible while keeping you and our employees safe.

The health and safety of our members and employees are of the highest importance to us. We are taking enhanced measures to keep our branches a low-risk place to visit and have always been diligent about the cleanliness of our facilities. Here are some important steps to take to help you during these challenging times:

1. Stay informed

For the latest information on COVID-19 visit the Centers for Disease Control and Prevention (CDC) website.

2. Member assistance

If you have been impacted by COVID-19 and are in need of financial assistance, reach out to us to see how we can help. Call 800-342-3086 or send us an email.

3. Ongoing updates

This page will be updated with the most current information available during the outbreak including any necessary service interruptions that might arise. Our Facebook, LinkedIn, and Twitter accounts are also great resources for timely updates.

4. Use our ATMs or app instead of visiting a branch

  • Bank from wherever you are: Remember you can bank virtually anywhere, anytime with the Ascend mobile app, ascend.org and STAR phone banking. You can easily transfer money, pay bills, deposit a check, and check balances inside our app. Loan applications are also available at ascend.org.
  • If you need cash: There are more than 55,000 fee-free ATMs that you can access using your Ascend debit/ATM card.
  • 24/7 phone support: You can call 800-342-3086 with account questions 24 hours a day, seven days a week, including holidays and weekends.

We are committed to serving you during this time. As members of the Ascend family, your health and financial well-being are of the highest importance.

Sincerely,

Caren Gabriel
President/CEO

COVID-19

COVID-19